We closed on our new home on Monday and our mortgage was setup with Merix. We are new home buyers and were connected to Merix through our mortgage broker. The application and approval process was pretty smooth, and we were offered a very competitive rate. Turn around times between submitting documents and us getting answers to queries was super quick, usually within 24 hours. They worked well with everyone else involved in the process. We didn’t experience any hiccups or delays.
Customer experience so far has been superb. They just called me to onboard and welcome us which was a nice touch.
Buying a new home is nerve wracking, it’s nice to know that there are professionals willing to guide noobs through the process.